Customer Service Manager

Имя

Aniket

Контакты

Доступны бесплатно после регистрации или входа

Общая информация

Город проживания

Бишкек

Заработная плата

от 40 000 сом

График работы

Полный рабочий день / Сменный график / Подработка / Удаленная работа / Вахтовый метод работы

Образование

Высшее

Опыт работы

3 года 5 месяцев

Пол

Мужской

Возраст

26 лет   (21 мая 1998)

Опыт работы

Период работы

август 2023 — февраль 2025   (1 год 7 месяцев)

Должность

Marketing Manager

Компания

Eurasian International University

Обязанности

Marketing Strategy & Planning
Developed and executed comprehensive marketing strategies to enhance the university’s brand visibility and student enrollment.
Conducted market research to identify trends, competition, and student needs to tailor marketing campaigns effectively.
Digital Marketing & Branding
Managed the university’s digital presence, including social media, website content, and online advertising.
Designed and implemented targeted email marketing campaigns to engage prospective students and partners.
Event Management & Public Relations
Organized and promoted university events such as open houses, career fairs, and academic conferences.
Established partnerships with educational institutions, businesses, and media to strengthen the university’s reputation.
Lead Generation & Student Recruitment
Developed lead generation strategies to increase student inquiries and applications.
Collaborated with the admissions team to optimize conversion rates from inquiries to enrollments.
Budgeting & Performance Analysis
Managed the marketing budget efficiently to maximize ROI on advertising and promotional activities.
Tracked and analyzed key marketing metrics to assess campaign effectiveness and optimize strategies.

Период работы

апрель 2021 — январь 2023   (1 год 10 месяцев)

Должность

Customer Service Manager

Компания

Royal Group, Nigeria

Обязанности

In the role of Customer Service Manager at Royal Group, Nigeria, responsibilities
include overseeing customer service operations and ensuring a high level of
client satisfaction. Leadership skills are applied to guide the team effectively,
fostering a culture of excellence and responsiveness to customer needs. The
focus is on developing strategies that enhance customer relationships and
streamline service delivery, which is essential for maintaining the company"s
reputation.
• Implemented customer service strategies to boost client satisfaction and
loyalty.
• Trained and mentored staff to improve service delivery and performance.
• Managed customer feedback processes to identify and address service
gaps.
• Collaborated with other departments to ensure seamless service
operations.

Образование

Образование

Высшее

Окончание

2026 год

Учебное заведение

Eurasian International University

Специальность

Medicine

Дополнительная информация

Иностранные языки

Английский (Свободный), Русский (Базовый)

Водительские права

Категории A, B, C, D, E

Курсы и тренинги

I am learning russian language.

Навыки и умения

Dynamic Customer Service Manager with extensive experience in client
relations and team leadership, poised to leverage a solid foundation in the
healthcare sector. Proven capabilities in fostering positive client interactions
and adept at managing high-pressure situations. Expertise includes enhancing
customer satisfaction through effective strategies and maintaining strong
professional connections. Demonstrated proficiency in multitasking and time
management, complemented by a comprehensive understanding of customer
psychology gained from a medical education background. Committed to driving
organizational success through exceptional service and support.